We use email to communicate with you about your orders. Only with your permission will we email you for any other reason - - e.g. to let you know about special promotions. We know this is a privilege and not a right...we don't like getting unwanted junk email either. You have the option to decline or approve email communications from us at any time. Just select the appropriate response in your account information. Use of Personally Identifiable Information by AmericanCarCraft.com
If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Americancarcraft.com to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
If you have requested a American Car Craft brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from American Car Craft, please contact us via email at [email protected]. Include your name and mailing address and email address. You will be removed from any future mailings.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that AmericanCarCraft.com offers its customers.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
AmericanCarCraft.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
American Car Craft seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
If you are a registered member at AmericanCarCraft.com, you can change your personal information at any time by updating your information at check-out.
We welcome your comments and questions about privacy. Please send email to [email protected].
We are confident that your visit to AmericanCarCraft.com is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service at 727.861.1500.
AMERICAN CAR CRAFT LLC warrants all products to be free of defects in material and craftsmanship for the lifetime of the product to the original purchaser, for the original vehicle the item was purchased for. Shipping on a defective item is covered under American Car Craft's warranty. The warranty will notcover molding or vinyl graphics.
The warranty will be void if the product fails due to: Misuse, Abuse, Accident, Improper Installation, Modifications, or uses that contradict the installation instructions that are provided with each unit. The cost of installation or design is not covered under warranty.
If you have an item(s) that is defective you must inform the company you purchased the item(s) from immediately. Do not return an item without receiving proper authorization. If a you are unsatisfied with the product feel free to contact the company where the item was originally purchased from for their return policies. Company policies vary so be sure to follow the procedures provided.
If an item(s) was purchased directly through American Car Craft, please call American Car Craftimmediately (727-861-1500) to obtain a Return Merchandise Authorization Number (RMA#). American Car Craft requires the RMA# to be displayed on the outside of the package. If an item is returned without a proper RMA# no credit will be given! If an item(s) is defective, contact American Car Craft immediately to file a claim, no claims will be allowed after seven (7) days. If a customer is unsatisfied with an item(s) and would like to return it to American Car Craft, it must be returned with a proper RMA# within thirty (30) days of receiving the item. Each product needs to be returned in like-new, resale condition with proper packaging and insurance to cover the value of the product. Shipping charges are nonrefundable and return shipping is the responsibility of the customer.
All parts shipped through American Car Craft are insured for the amount of the purchase. Delivery of the products in good condition is the responsibility of the carrier. If you receive an item(s) that is damaged or missing merchandise, immediately notify the shipping carrier and the company that the item was purchased from. Failure to contact the shipping carrier within 5 days may result in the claim being denied. Keep all shipping materials (box, packing, instructions etc.) intact until an inspection can be made by the carrier.
American Car Craft packaging has passed the UPS packaging standard tests.
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